Terms of Service & SaaS Master Terms

NestLog.AI grants registered Co-operative Housing Societies (CHS), Apartment Owners Associations (AOA), and Resident Welfare Associations (RWA) a non-exclusive, revocable, non-transferable subscription license to use its cloud platform and mobile applications. The scope of services includes:

• Gatekeeper & Visitor Management: Guard desk app, digital entry/exit logs, resident pass approvals, delivery notifications, and automated 90-day rolling log purges.
• Maintenance Dues & Accounts Ledger: Invoicing, receipt generation, automated payment reconciliation, and GST/TDS tax summaries.
• Resident Helpdesk & Ticketing: Grievance ticketing, vendor AMC tracking, SLA escalation, and resident resolution feedback.
• Society Governance & Voting: Notice board announcements, document repository, and verifiable digital polling for committee and AGM resolutions.

NestLog.AI is engineered for enterprise reliability:

• Server Uptime: We target 99.9% monthly uptime across our core web application and mobile APIs, excluding scheduled maintenance windows announced at least 24 hours in advance.
• Incident Support Response Times:
  • Critical (Sev 1 - System Down): Initial response within 4 hours.
  • High (Sev 2 - Major Feature Impairment): Initial response within 12 hours.
  • Standard (Sev 3 - Minor bug or cosmetic inquiry): Initial response within 48 hours.

Each Housing Society using NestLog.AI is an independent legal entity. The Society Managing Committee holds sole and exclusive operational and legal responsibility for:

• Maintenance Dues & Penalties: Calculating, setting tariffs, applying late fees, and issuing payment demands.
• Gate & Visitor Admissions: Physical security guard behavior, visitor entry approvals, delivery checks, and vehicle logging.
• Society Rules & Bylaws: Formulating, adopting, amending, and enforcing society guidelines and fines.
• Elections & AGM Voting: Conducting member resolutions, setting quorum thresholds, and declaring digital poll results.
• Resident Document Verification: Inspecting, validating, and verifying the legal genuineness of rent agreements, police verification forms, or ownership NOCs. NestLog.AI acts solely as an encrypted storage vault.

All resident maintenance payments made through the platform settle directly into the society's verified bank account via RBI-licensed payment aggregators. NestLog.AI does not pool, escrow, hold, or earn float on resident maintenance collections.

To the maximum extent permitted under applicable law:

1. NestLog.AI, its founders, and cloud infrastructure partners carry zero liability for disputes between flat owners, tenants, committee members, security guards, or external contractors.
2. NestLog.AI shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from internet outages, telecommunication network failures, or security breaches outside its reasonable control.
3. In all events, NestLog.AI's aggregate financial liability for proven technical defects shall not exceed the subscription fees actually paid by the claiming society in the three (3) months preceding the claim.
4. The Society agrees to indemnify and hold harmless NestLog.AI against any third-party claims arising from administrative actions or bylaw enforcements conducted by society office bearers.