Cancellation & No-Refund Policy

1. NestLog.AI SaaS Subscription Billing & Renewals

Housing societies subscribe to NestLog.AI under flexible billing cycles (Monthly, Quarterly, or Annual prepaid terms).

• Tax Invoicing: Every subscription renewal generates an automated GST-compliant Tax Invoice featuring our GSTIN (27KJDPS7449H1ZG), UDYAM number, and the Society's legal name and GSTIN (if applicable).
• Applicable Taxes: 18% GST is levied on all SaaS subscriptions (CGST 9% + SGST 9% for societies in Maharashtra; IGST 18% for societies outside Maharashtra).

2. Cancellation Terms for Society Subscriptions

• Managing Committee Notice: A housing society may cancel its subscription at any time by issuing written notice from the authorized Secretary or Chairman to contact@nestlog.in or via the Society Settings panel.
• Effective Date of Cancellation: Cancellation takes effect at the end of the current paid billing cycle. The society will retain uninterrupted platform access until the expiration date.
• Data Export on Cancellation: Upon cancellation, the society is provided a 30-day data extraction window to export all historical financial ledgers, resident registers, and audit logs in CSV/Excel and PDF formats.

3. Strict No-Refund Policy for SaaS Subscriptions

• No Prorated Refunds: If a society cancels or discontinues its subscription before the end of the paid term, service will continue until the expiration date, and no refund will be provided for the unused duration.
• Sole Exception — Technical Duplicate Debits: If a technical gateway glitch or bank network timeout causes an accidental duplicate debit for the same renewal invoice, the duplicate transaction will be refunded 100% to the original payment source upon verification within 48 to 72 hours.
• Plan Downgrades / Unit Reductions: Reducing unit counts during an active billing cycle does not qualify for cash refunds; adjustments take effect in subsequent renewal billing cycles.

4. Resident Maintenance Payments (Zero-Escrow)

Zero Platform Intermediary Holding: All maintenance dues, club house deposits, or amenity fees paid by residents through the NestLog app or portal are transferred directly into the bank account of the respective housing society.

• NestLog.AI does not hold, custody, or control resident maintenance funds.
• Any refund requests regarding duplicate maintenance payment, wrong flat entry, or excess dues must be addressed directly to the Society Treasurer or Managing Committee.
• Upon committee approval and written instruction, our support desk can assist the society administrator in reconciling or recording manual reverse ledger vouchers.

5. Refund Processing Timelines & Methods

Where a refund is approved by NestLog.AI:

• Processing Window: Refunds are initiated within 2 business days of approval.
• Settlement to Account: Funds typically credit to the original payment instrument (Credit/Debit Card, Net Banking, or UPI account) within 5 to 7 working days, depending on your issuing bank's clearing network.

6. Support & Escalation