Privacy Policy & Data Protection Notice
Last Updated: September 2026 • Effective for all residents, committee members, and visitors of societies powered by NestLog.AI
1. Roles Under the Digital Personal Data Protection (DPDP) Act, 2023
In the context of the Digital Personal Data Protection Act, 2023 (India) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
- Data Fiduciary: Your Registered Co-operative Housing Society (CHS), Apartment Owners Association (AOA), or Resident Welfare Association (RWA) is the Data Fiduciary that determines the purpose and scope of collecting resident, vehicle, and visitor data.
- Data Processor: NestLog.AI acts as the Data Processor, providing the secure cloud infrastructure, mobile APIs, and database partitions strictly in accordance with documented instructions from the society's Managing Committee.
- Data Principal: Residents, owners, tenants, committee members, domestic staff, and visitors whose personal data is processed within the platform.
2. Categories of Data Collected and Processed
To deliver society management, security, and accounting services, the platform processes the following data categories:
| Data Category | Specific Data Points | Operational Purpose | Retention & Purge Schedule |
|---|---|---|---|
| Resident Profiles | Name, Mobile Number, Email Address, Wing & Flat Number, Occupancy Status (Owner/Tenant). | Maintenance invoice generation, digital receipts, AGM notices, emergency alerts, gate approvals. | Maintained for active tenancy/ownership. Anonymized upon verified society offboarding. |
| Visitor Logs | Visitor Name, Mobile Number, Destination Flat, Check-in/Check-out Timestamps, Entry Photo (optional). | Gated security verification, delivery parcel management, safety audit trail. | Automatic rolling purge: Records permanently purged after 90 days. |
| Vehicle Records | Vehicle Type (2W/4W), Registration Plate Number, Allocated Parking Slot. | Parking slot dispute prevention, unauthorized parking detection, security oversight. | Retained while vehicle is registered with the society. |
| Financial Ledgers | Dues, Maintenance Bills, Transaction References (UTR / Gateway ID), Payment Mode. | Statutory society audit under applicable State Co-operative Societies / Apartment Ownership Acts across India. | Preserved for 7+ years in compliance with statutory co-operative audit mandates. |
3. Direct Settlement & Payment Data Architecture
Zero-Escrow Model: NestLog.AI does NOT operate an intermediary escrow or pooled wallet. Resident maintenance payments made via UPI, Net Banking, or Payment Gateway settle directly into the verified bank account of the Housing Society.
NestLog.AI does not collect, store, or process full credit card numbers, debit card PINs, or net banking passwords. All payment transactions are processed through RBI-authorized Payment Aggregators (e.g., Razorpay, Cashfree, or UPI Network) using industry-standard PCI-DSS Level 1 compliance.
4. Technical Safeguards & Encryption
- Encryption in Transit: All web and mobile communications enforce TLS 1.3 encryption (HTTPS / WSS).
- Encryption at Rest: Database volumes and document storage are encrypted using AES-256 standards.
- Tenant Isolation: Data between different housing societies is strictly separated using isolated multi-tenant schemas.
- Role-Based Access Control (RBAC): Society security guards cannot view resident financial ledgers; committee members cannot access resident private passwords.
5. Your Rights as a Data Principal
Under the DPDP Act, 2023, you are entitled to:
- Right to Summary & Information: Request a summary of personal data being processed.
- Right to Correction & Erasure: Request correction of inaccurate resident details or erasure of non-statutory data upon vacating the premises.
- Right of Grievance Redressal: Submit inquiries directly to our designated Grievance Officer.
- Right to Nominate: Nominate an individual to exercise data rights in the event of death or incapacity.
6. Contact Us & Grievance Officer
For data privacy inquiries, consent withdrawals, or compliance notices, please contact our designated Grievance Redressal Officer:
Entity Name: NestLog.AI
Company / Domain: nestlog.in
Email: contact@nestlog.in
Support Helpline: +91 9XXXXXXXXX (Mon–Sat, 9:00 AM – 6:00 PM IST)