Grievance Redressal & Intermediary Policy
In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Section 13 of the Digital Personal Data Protection (DPDP) Act, 2023.
1. Legal Status & Intermediary Role
NestLog.in operates strictly as an "Intermediary" under Section 2(1)(w) of the Information Technology Act, 2000. NestLog provides digital management infrastructure for cooperative housing societies, apartment condominiums, and resident welfare associations. NestLog does not author, verify, or endorse content generated on society notice boards, resident forums, or committee resolution ledgers.
2. Designated Grievance Officer
Residents, committee members, or third parties seeking redressal for complaints concerning content violation, privacy concerns, or platform disputes may reach our designated Grievance Officer:
Service Reach: Pan-India Coverage (All Indian States & Union Territories)
Official Email: contact@nestlog.in
Website: https://nestlog.in
Helpline: +91 9XXXXXXXXX (Mon–Sat, 9:00 AM – 6:00 PM IST)
3. Statutory Redressal Timelines (SLAs)
| Category of Grievance | Acknowledgment SLA | Resolution SLA |
|---|---|---|
| Content Takedown / Defamation Notices | Within 24 Hours | Within 15 Days (or as per court/police directive) |
| DPDP Data Access / De-indexing Requests | Within 48 Hours | Within 30 Days |
| Platform Security & Account Impersonation | Within 12 Hours | Within 72 Hours |
4. Managing Committee Dispute Neutrality
In the event of an internal election dispute, rival committee claims, or factional litigation under the applicable State Co-operative Societies Act (such as Section 91 of MCS Act 1960 or equivalent State enactments) or Apartment Ownership Act:
- NestLog remains strictly neutral and does not adjudicate committee legitimacy.
- Upon notice of a dispute or injunction, platform administration may place the society in Administrative Hold (Read-Only) to safeguard society financial records from unauthorized alterations.
- Platform access is restored upon receipt of an official order from the Competent Authority, Registrar of Cooperative Societies, or competent Court having jurisdiction.